Responsible for P&L, scope, and full project management duties for strategic projects. With a close partnership with engineering, vendor, legal and management, achieved merger benefits, improved customer engagement and operational efficiency.
Spearheaded engineering teams’ transition to agile framework, by ground-up restructuring, including setting new focus metrics, redesigned processes, new tools implementation, hiring and training in five month time frame.
Led the successful integration of $500 M acquisition in 8 months, coordinating and implementing merger strategy with PwC team.
Leveraged data to launch a company-wide initiative to improve customer engagement, prompting 10 points CSAT improvement.