Consultant, HMHS

In a true Organizational role, worked on multiple products that gave me broad exposure to Highmark and its partners.

 Presided over qualitative & quantitative study and demonstrated strong value proposition, competitive advantage, and ultimately customer adoption, aiding AHN brand repositioning from being affordable to being value provider, leading to 5% rise in patients.

 Instituted Alpha (Trusted Tester) product testing program, enrolled 16 product teams and launched 100+ Alpha features, with a regular and predictable cadence, drawing in 15% higher customer engagement over the previous version.

 Drive in-person user discovery sessions to evaluate customer workflows, gathering requirements and conceptualizing solutions.

Multifaceted hands-on Product Leader with 10+ years’ experience in product management and engineering roles in SaaS and analytics domain. Co-founded two seed-funded marketplace startups, building and scaling products from soup to nuts; Currently leading a Product team at HMHS, interested in Product opportunities.